Return policy

Store URL: www.solavibe.shop

Thank you for choosing Solavibe! We strive to deliver premium apparel that makes you feel confident and authentic. If your order isn't a perfect match, we are committed to making the return process as seamless as possible.

Please review our operational guidelines below regarding order adjustments, returns, and reversals. For direct assistance, reach out to our dedicated support desk at brownjoshuafifdm2588.@gmail.com.

1. Order Modification & Cancellation
Prior to Dispatch: You may request an order cancellation at any time before your items are manufactured or shipped. If processed within this window, you will receive a 100% full refund.

Post-Dispatch: Once your package has left our fulfillment center and is in transit, we are unable to cancel or alter the order. You will need to initiate a standard return upon delivery.

2. Return Guidelines
We want your wardrobe to feel right. If a garment doesn't fit or meet your expectations, you are fully entitled to request an exchange or return.

The 14-Day Window: Return requests must be submitted within 14 days from the date you successfully receive your package.

Item Eligibility Criteria: To qualify for a refund, your apparel must be completely unworn, unwashed, unaltered, and in its original, pristine condition. All original tags, labels, and packaging must be intact.

Verification: A valid order number, digital receipt, or invoice from Solavibe is mandatory to authorize your request.

Important Warning: Please do not mail your items back to the address listed on your shipping label or to the original manufacturer. Returns sent without prior approval from our team cannot be processed.

Return Shipping Costs & Additional Fees
No Restocking Fees: Solavibe will never charge restocking fees or handling administrative penalties for returning an item.

Transit Costs: Customers will only be responsible for shipping costs a maximum of one time (this covers the return logistics fee).

3. The Refund Process
Arrival & Inspection: Once your return package reaches our warehouse facility, our quality control team will inspect the garments. We will issue you an automated email confirming that your package has been received.

Status Notification: Following the inspection, we will send a secondary email confirming whether your refund request has been approved or rejected based on the condition of the items.

Payment Reversal: Upon approval, your refund is processed immediately. The credit will automatically be issued back to your credit card or original payment gateway. The exact posting time depends on your financial institution's processing schedules.

4. Delayed or Missing Payouts
If your refund was officially approved but the funds are not yet visible in your account, please perform the following checks before escalating:

Review your online bank statement or mobile app once more to ensure the transaction hasn't cleared under a pending status.

Get in touch with your credit card processor. Financial networks often experience a delay of several business days before officially posting returned funds.

Contact your local banking institution to ask about their standard clearing times for international e-commerce refunds.

If you have completed these steps and still do not see your credit, please notify us immediately at brownjoshuafifdm2588.@gmail.com so we can look into the transaction.

How to Initiate a Return
To start a return and secure the correct warehouse return address, please send an email to brownjoshuafifdm2588.@gmail.com including:

Your official Order Number (e.g., #SV-1001).

The specific names/sizes of the items you wish to send back.

A brief reason for the return (to help us improve our fits!).

Explore your signature style today at www.solavibe.shop.